Reference

Understand What Governs Your Account Here

Your use of 777luki is subject to these legal terms, which set out how your account data is handled, what rights you hold, and how to raise a concern directly with us.

Account Terms ApplyData Handled ResponsiblyIndonesia-Eligible RegionsContact Rights AvailableDANA, OVO, GoPay Transactions Covered
777luki Understand What Governs Your Account Here
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

We apply technical and procedural controls to protect account data from the point of registration through to account closure. SSL encryption covers all data in transit. Account access uses OTP verification tied to your registered mobile number, so even if your password is exposed, a second confirmation step is required before any session opens. Our approach to data, cookies and retention is set out below.

Data Retention Schedule

Account and transaction records — including DANA, OVO, and GoPay deposit logs — are retained for the period required by applicable rules, then deleted or anonymised on schedule.

Cookie Handling

We use session cookies to maintain your login state and analytics cookies to understand lobby navigation. You can review and adjust cookie preferences from the account settings page.

Account Security Controls

OTP verification on every login and withdrawal request is our first line of defence. Suspicious login attempts trigger an automatic lock and an alert to your registered email address.

Data Request and Deletion

You can request a full export of your account data or ask for deletion at any time by contacting support via live chat or email. We confirm receipt and process requests within the applicable timeframe.

POLICY CONTACT PATHS

Reach Us About Legal or Policy Questions

If you need clarification on any term, want to request a copy of your account data, or need to raise a policy concern, use the channels below. We aim to acknowledge all policy-related queries within one business day and to resolve substantive data requests within the timeframe required by applicable rules.

Team online

Live Chat

Open the live chat widget from any page inside your account. Use this for urgent policy questions or to flag an account access issue that needs immediate attention.

Email Support

Send detailed data requests or formal policy queries to our support email. Include your registered account name and the specific term or data point you are asking about.

Account Help Centre

The help centre inside your account dashboard lists policy FAQs, wallet verification steps for DANA and OVO, and the process for requesting account data deletion.

Legal and Policy Questions Answered

These are the questions we hear most often about account rights, data handling and policy contact. If yours is not here, reach us via live chat or the support email listed above.

Yes. These terms apply to any account accessed from Indonesia where local law permits. Eligibility is always subject to applicable local law and the region you are in.

Contact us via live chat or support email with your registered account name. We confirm receipt and process the export request within the timeframe required by applicable rules.

Yes. All wallet-linked transactions are logged and governed here. The payment provider's own terms also apply simultaneously, covering the payment leg on their side.

You can request deletion at any time through live chat or email support. Some records are retained for the period required by law before deletion or anonymisation is completed.

We notify you via your registered account email before any material change takes effect. The current version is always available on this page and dated at the top.

Applicable local law takes precedence over any conflicting term here. We do not override your statutory rights; these terms are intended to work alongside them, not replace them.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.